{"id":17106,"date":"2017-01-25T08:00:26","date_gmt":"2017-01-25T05:00:26","guid":{"rendered":"https:\/\/blog.mobiroller.com\/?p=16542\/"},"modified":"2022-12-07T12:34:52","modified_gmt":"2022-12-07T09:34:52","slug":"how-should-you-get-over-negative-user-comments","status":"publish","type":"post","link":"https:\/\/blog.mobiroller.com\/en\/how-should-you-get-over-negative-user-comments\/","title":{"rendered":"How Should You Get Over Negative User Comments?"},"content":{"rendered":"

\"\"<\/span><\/p>\n

It is surely beyond the doubt that customer comments are great factors in determining the success<\/a> of an app. Unfortunately, due to the negative comments, the reputation of an app on which the developer spent a lot of time and showed great effort may get lost. Today you will read\u00a0how to handle a negative performance review?<\/strong><\/p>\n

How to handle a negative performance review?<\/span><\/h1>\n

Even though avoiding from all of these negative comments<\/a> is impossible, answering them and addressing properly have critical importance. Here are the tips that you can use in case you face with negative comments.<\/p>\n

 <\/p>\n

<\/p>\n

Listen to the users<\/strong><\/span><\/h2>\n

Considering what users<\/a> are trying to say from features to prices and doing some regulations accordingly can be a good start in solving problems. Because adopting mistakes devoutly is a serious step in relaxing users and developing customer relationships<\/a>.<\/p>\n

However, of course apologizing for a mistake<\/a> in the app is not enough. Fixing the mistakes should be the primary aim of the app owner companies. Solving a problem efficiently can be one of the ways to show that you really give importance to users\u2019 ratings.<\/p>\n

Resolve the ratings<\/strong><\/span><\/h2>\n

It is extremely important to differentiate the constructive criticisms and the comments made in an attempt to sabotage. User accounts that comment in the attempt to discredit the app, which is also called troll accounts, can be dealt kindly and professionally at first; however, disconnecting after receiving a few comments may be the correct thing to do not to receive more unnecessary comments.<\/p>\n

Tip the comments in your favor<\/strong><\/span><\/h2>\n

If you approach negative comments in a correct way, it may create opportunities for your brand<\/a>. For instance, it may inspire for developing better products, give ideas about which features will be added to the products or services or which features should be removed. Moreover, it may help you to have information in determining a favorable price point. So, you may both make users feel valuable and take important steps for your company to get ahead in the rivalry.<\/p>\n

Consider comments in other languages as well<\/strong><\/span><\/h2>\n

If the comments are made in another language, first, you better understand what it says. Working with a translator who makes the translation<\/strong> for commonly used languages may help your company to reveal its professionalism. However, if your comments are rarely in another language, \u201cGoogle Translate\u201d may be helpful also.<\/p>\n

Learning how to get over negative feedbacks plays a great role in managing the sustainability of the apps because the apps which do not satisfy the expectation of users are generally not able to survive for a long time. If you still do not have a mobile app, you can create your own mobile app via MobiRoller <\/a>in minutes. Create your MobiRoller account<\/a> and have your place in the mobile world as soon as possible.<\/p>\n","protected":false},"excerpt":{"rendered":"

It is surely beyond the doubt that customer comments are great factors in determining the success of an app. Unfortunately, due to the negative comments, the reputation of an app on which the developer spent a lot of time and showed great effort may get lost. Today you will read\u00a0how to handle a negative performance […]<\/p>\n","protected":false},"author":3,"featured_media":65065,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1309],"tags":[1408,1316,1409,1348,1336],"yoast_head":"\nHow Should You Get Over Negative User Comments? - Mobil Uygulama Yap, Yapt\u0131r ve Para Kazan | Mobiroller<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.mobiroller.com\/en\/how-should-you-get-over-negative-user-comments\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Should You Get Over Negative User Comments? - Mobil Uygulama Yap, Yapt\u0131r ve Para Kazan | Mobiroller\" \/>\n<meta property=\"og:description\" content=\"It is surely beyond the doubt that customer comments are great factors in determining the success of an app. Unfortunately, due to the negative comments, the reputation of an app on which the developer spent a lot of time and showed great effort may get lost. Today you will read\u00a0how to handle a negative performance […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.mobiroller.com\/en\/how-should-you-get-over-negative-user-comments\/\" \/>\n<meta property=\"og:site_name\" content=\"Mobil Uygulama Yap, Yapt\u0131r ve Para Kazan | Mobiroller\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/mobiroller\/\" \/>\n<meta property=\"article:published_time\" content=\"2017-01-25T05:00:26+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-12-07T09:34:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.mobiroller.com\/wp-content\/uploads\/How-should-you-get-over-negative-user-comments.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Mobiroller App Builder\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@mobiroller\" \/>\n<meta name=\"twitter:site\" content=\"@mobiroller\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mobiroller App Builder\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.mobiroller.com\/en\/how-should-you-get-over-negative-user-comments\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.mobiroller.com\/en\/how-should-you-get-over-negative-user-comments\/\"},\"author\":{\"name\":\"Mobiroller App Builder\",\"@id\":\"https:\/\/blog.mobiroller.com\/en\/#\/schema\/person\/d22368c9621e0d1af6bb69ef242c889b\"},\"headline\":\"How Should You Get Over Negative User Comments?\",\"datePublished\":\"2017-01-25T05:00:26+00:00\",\"dateModified\":\"2022-12-07T09:34:52+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/blog.mobiroller.com\/en\/how-should-you-get-over-negative-user-comments\/\"},\"wordCount\":479,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/blog.mobiroller.com\/en\/#organization\"},\"keywords\":[\"get over negative user comments\",\"mobile app\",\"negative comments\",\"user comments\",\"user experience\"],\"articleSection\":[\"General\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/blog.mobiroller.com\/en\/how-should-you-get-over-negative-user-comments\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.mobiroller.com\/en\/how-should-you-get-over-negative-user-comments\/\",\"url\":\"https:\/\/blog.mobiroller.com\/en\/how-should-you-get-over-negative-user-comments\/\",\"name\":\"How Should You Get Over Negative User Comments? - Mobil Uygulama Yap, Yapt\u0131r ve Para Kazan | Mobiroller\",\"isPartOf\":{\"@id\":\"https:\/\/blog.mobiroller.com\/en\/#website\"},\"datePublished\":\"2017-01-25T05:00:26+00:00\",\"dateModified\":\"2022-12-07T09:34:52+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/blog.mobiroller.com\/en\/how-should-you-get-over-negative-user-comments\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/blog.mobiroller.com\/en\/how-should-you-get-over-negative-user-comments\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/blog.mobiroller.com\/en\/how-should-you-get-over-negative-user-comments\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Anasayfa\",\"item\":\"https:\/\/blog.mobiroller.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How Should You Get Over Negative User Comments?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blog.mobiroller.com\/en\/#website\",\"url\":\"https:\/\/blog.mobiroller.com\/en\/\",\"name\":\"Mobil Uygulama Yap, Yapt\u0131r ve Para Kazan | Mobiroller\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/blog.mobiroller.com\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/blog.mobiroller.com\/en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/blog.mobiroller.com\/en\/#organization\",\"name\":\"Mobiroller\",\"url\":\"https:\/\/blog.mobiroller.com\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/blog.mobiroller.com\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/blog.mobiroller.com\/wp-content\/uploads\/logo.png\",\"contentUrl\":\"https:\/\/blog.mobiroller.com\/wp-content\/uploads\/logo.png\",\"width\":642,\"height\":120,\"caption\":\"Mobiroller\"},\"image\":{\"@id\":\"https:\/\/blog.mobiroller.com\/en\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/mobiroller\/\",\"https:\/\/twitter.com\/mobiroller\",\"https:\/\/www.instagram.com\/mobiroller\/\",\"https:\/\/tr.linkedin.com\/company\/mobiroller\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/blog.mobiroller.com\/en\/#\/schema\/person\/d22368c9621e0d1af6bb69ef242c889b\",\"name\":\"Mobiroller App Builder\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/blog.mobiroller.com\/en\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/4456c32b7634f819bbabaf26a8165371?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/4456c32b7634f819bbabaf26a8165371?s=96&d=mm&r=g\",\"caption\":\"Mobiroller App Builder\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How Should You Get Over Negative User Comments? - Mobil Uygulama Yap, Yapt\u0131r ve Para Kazan | Mobiroller","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.mobiroller.com\/en\/how-should-you-get-over-negative-user-comments\/","og_locale":"en_US","og_type":"article","og_title":"How Should You Get Over Negative User Comments? - Mobil Uygulama Yap, Yapt\u0131r ve Para Kazan | Mobiroller","og_description":"It is surely beyond the doubt that customer comments are great factors in determining the success of an app. Unfortunately, due to the negative comments, the reputation of an app on which the developer spent a lot of time and showed great effort may get lost. Today you will read\u00a0how to handle a negative performance […]","og_url":"https:\/\/blog.mobiroller.com\/en\/how-should-you-get-over-negative-user-comments\/","og_site_name":"Mobil Uygulama Yap, Yapt\u0131r ve Para Kazan | Mobiroller","article_publisher":"https:\/\/www.facebook.com\/mobiroller\/","article_published_time":"2017-01-25T05:00:26+00:00","article_modified_time":"2022-12-07T09:34:52+00:00","og_image":[{"width":1280,"height":720,"url":"https:\/\/blog.mobiroller.com\/wp-content\/uploads\/How-should-you-get-over-negative-user-comments.png","type":"image\/png"}],"author":"Mobiroller App Builder","twitter_card":"summary_large_image","twitter_creator":"@mobiroller","twitter_site":"@mobiroller","twitter_misc":{"Written by":"Mobiroller App Builder","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.mobiroller.com\/en\/how-should-you-get-over-negative-user-comments\/#article","isPartOf":{"@id":"https:\/\/blog.mobiroller.com\/en\/how-should-you-get-over-negative-user-comments\/"},"author":{"name":"Mobiroller App Builder","@id":"https:\/\/blog.mobiroller.com\/en\/#\/schema\/person\/d22368c9621e0d1af6bb69ef242c889b"},"headline":"How Should You Get Over Negative User Comments?","datePublished":"2017-01-25T05:00:26+00:00","dateModified":"2022-12-07T09:34:52+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.mobiroller.com\/en\/how-should-you-get-over-negative-user-comments\/"},"wordCount":479,"commentCount":0,"publisher":{"@id":"https:\/\/blog.mobiroller.com\/en\/#organization"},"keywords":["get over negative user comments","mobile app","negative comments","user comments","user experience"],"articleSection":["General"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/blog.mobiroller.com\/en\/how-should-you-get-over-negative-user-comments\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/blog.mobiroller.com\/en\/how-should-you-get-over-negative-user-comments\/","url":"https:\/\/blog.mobiroller.com\/en\/how-should-you-get-over-negative-user-comments\/","name":"How Should You Get Over Negative User Comments? - Mobil Uygulama Yap, Yapt\u0131r ve Para Kazan | Mobiroller","isPartOf":{"@id":"https:\/\/blog.mobiroller.com\/en\/#website"},"datePublished":"2017-01-25T05:00:26+00:00","dateModified":"2022-12-07T09:34:52+00:00","breadcrumb":{"@id":"https:\/\/blog.mobiroller.com\/en\/how-should-you-get-over-negative-user-comments\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.mobiroller.com\/en\/how-should-you-get-over-negative-user-comments\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/blog.mobiroller.com\/en\/how-should-you-get-over-negative-user-comments\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Anasayfa","item":"https:\/\/blog.mobiroller.com\/en\/"},{"@type":"ListItem","position":2,"name":"How Should You Get Over Negative User Comments?"}]},{"@type":"WebSite","@id":"https:\/\/blog.mobiroller.com\/en\/#website","url":"https:\/\/blog.mobiroller.com\/en\/","name":"Mobil Uygulama Yap, Yapt\u0131r ve Para Kazan | Mobiroller","description":"","publisher":{"@id":"https:\/\/blog.mobiroller.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.mobiroller.com\/en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/blog.mobiroller.com\/en\/#organization","name":"Mobiroller","url":"https:\/\/blog.mobiroller.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/blog.mobiroller.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/blog.mobiroller.com\/wp-content\/uploads\/logo.png","contentUrl":"https:\/\/blog.mobiroller.com\/wp-content\/uploads\/logo.png","width":642,"height":120,"caption":"Mobiroller"},"image":{"@id":"https:\/\/blog.mobiroller.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/mobiroller\/","https:\/\/twitter.com\/mobiroller","https:\/\/www.instagram.com\/mobiroller\/","https:\/\/tr.linkedin.com\/company\/mobiroller"]},{"@type":"Person","@id":"https:\/\/blog.mobiroller.com\/en\/#\/schema\/person\/d22368c9621e0d1af6bb69ef242c889b","name":"Mobiroller App Builder","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/blog.mobiroller.com\/en\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/4456c32b7634f819bbabaf26a8165371?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/4456c32b7634f819bbabaf26a8165371?s=96&d=mm&r=g","caption":"Mobiroller App Builder"}}]}},"_links":{"self":[{"href":"https:\/\/blog.mobiroller.com\/en\/wp-json\/wp\/v2\/posts\/17106"}],"collection":[{"href":"https:\/\/blog.mobiroller.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mobiroller.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mobiroller.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mobiroller.com\/en\/wp-json\/wp\/v2\/comments?post=17106"}],"version-history":[{"count":3,"href":"https:\/\/blog.mobiroller.com\/en\/wp-json\/wp\/v2\/posts\/17106\/revisions"}],"predecessor-version":[{"id":65069,"href":"https:\/\/blog.mobiroller.com\/en\/wp-json\/wp\/v2\/posts\/17106\/revisions\/65069"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.mobiroller.com\/en\/wp-json\/wp\/v2\/media\/65065"}],"wp:attachment":[{"href":"https:\/\/blog.mobiroller.com\/en\/wp-json\/wp\/v2\/media?parent=17106"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mobiroller.com\/en\/wp-json\/wp\/v2\/categories?post=17106"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mobiroller.com\/en\/wp-json\/wp\/v2\/tags?post=17106"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}