{"id":10312,"date":"2014-11-12T10:00:16","date_gmt":"2014-11-12T08:00:16","guid":{"rendered":"https:\/\/blog.mobiroller.com\/?p=10312"},"modified":"2014-11-12T10:00:16","modified_gmt":"2014-11-12T08:00:16","slug":"mobil-uygulama-yoluyla-musteri-iliskilerini-gelistirmenin-3-yolu","status":"publish","type":"post","link":"https:\/\/blog.mobiroller.com\/tr\/mobil-uygulama-yoluyla-musteri-iliskilerini-gelistirmenin-3-yolu\/","title":{"rendered":"Mobil uygulama yoluyla m\u00fc\u015fteri ili\u015fkilerini geli\u015ftirmenin 3 yolu"},"content":{"rendered":"

\"MobilMobil uygulamalar her \u00e7aptan i\u015fletme i\u00e7in, etkili bir tan\u0131t\u0131m yapacak\u00a0ya da do\u011frudan sat\u0131\u015f sa\u011flayacak bir gelir kanal\u0131 olarak vazge\u00e7ilmez bir mecra haline geldi. \u0130\u00e7inde bulundu\u011fumuz \u00e7a\u011fda mobil d\u00fcnyada yerini almam\u0131\u015f olan i\u015fletmeler h\u0131zla rekabet avantajlar\u0131n\u0131 kaybediyor.<\/p>\n

Geli\u015fen mobil teknolojiler ve uygulamalar sayesinde t\u00fcketiciler de firmalar\u0131 yak\u0131ndan takip edebilmenin yan\u0131 s\u0131ra daha iyi ve daha h\u0131zl\u0131 sat\u0131\u015f \u00f6ncesi ve sonras\u0131 hizmet alabilme \u015fans\u0131na kavu\u015ftu.<\/p>\n

Bir i\u015fletmenin can damar\u0131 olan m\u00fc\u015fteri hizmetleri departmanlar\u0131 da mobil geli\u015fmelere uyumluluk g\u00f6sterebildi\u011finde, marka ve kurumun s\u00fcrd\u00fcr\u00fclebilirli\u011fi de do\u011fru orant\u0131l\u0131 olarak artabiliyor. \u0130nternete ba\u011fl\u0131 olmad\u0131klar\u0131 anlarda bile m\u00fc\u015fterileriniz ile ileti\u015fim halinde kalabilmek ve onlara her an ula\u015fabilmek i\u00e7in bir mobil uygulamaya sahip olmak, firman\u0131z i\u00e7in d\u00fc\u015f\u00fcnd\u00fc\u011f\u00fcn\u00fczden \u00e7ok daha faydal\u0131 olabilir.<\/p>\n

Mobil uygulamalar yoluyla firman\u0131z\u0131n, m\u00fc\u015fteri hizmetlerini geli\u015ftirmenin yollar\u0131n\u0131 sizler i\u00e7in derledik\u2026<\/p>\n

1. Mobil uygulamalar m\u00fc\u015fteri hizmetleri soru cevap s\u00fcrelerini k\u0131saltabiliyor<\/b><\/p>\n

T\u00fcketicilerin firmalar\u0131n m\u00fc\u015fteri hizmetlerine olan talebi her ge\u00e7en art\u0131yor. \u00d6zellikle e-ticaret ve mobil ticaret i\u00e7in iyi bir m\u00fc\u015fteri hizmetleri stratejisine sahip olmak, markalar i\u00e7in son derece \u00f6nemli.<\/p>\n

M\u00fc\u015fteri hizmetleri faaliyetlerinin i\u015fleyi\u015fi uzun s\u00fcre\u00e7ler gerektirebiliyor. M\u00fc\u015fterilerin ger\u00e7ek sorununu ya da talebini anlayana kadar soru-cevap \u015feklinde kaybedilen zaman\u0131n a\u015f\u0131lmas\u0131 ve daha h\u0131zl\u0131 hizmet verilmesi i\u00e7in mobil uygulamalar firmalara avantaj sa\u011fl\u0131yor. Bu anlamda m\u00fc\u015fteriler i\u00e7in haz\u0131rlanabilecek olan rehber uygulamalar, onlar\u0131n m\u00fc\u015fteri hizmetlerine daha az ihtiya\u00e7 duymas\u0131n\u0131 sa\u011flayabilecek nitelikler ta\u015f\u0131yarak, bu b\u00fcy\u00fck zaman kayb\u0131n\u0131 engelleyebiliyor.<\/p>\n

2. M\u00fc\u015fterinin kendine hizmet etmesi<\/b><\/p>\n

Bir mobil uygulama olu\u015fturarak, kurgulayaca\u011f\u0131n\u0131z kolay k\u0131lavuz ve y\u00f6nlendirmelerle, m\u00fc\u015fterilerinizin sorular\u0131n\u0131n cevaplar\u0131n\u0131 kolayca bulmalar\u0131n\u0131 sa\u011flayabilirsiniz. Do\u011fru filtreleme ve y\u00f6nlendirmelerle tasarlanm\u0131\u015f, kolay okunan formatlardaki k\u0131lavuzlar, uygulamalarla beraber hizmete sunulabilir. B\u00f6ylece m\u00fc\u015fterilerinizin kendi sorunlar\u0131n\u0131 kendileri \u00e7\u00f6zmeleri de sa\u011flanabilir. Bu, elbette m\u00fc\u015fterilerle ilgiyi kesip onlar\u0131 yaln\u0131z b\u0131rakmak anlam\u0131na gelmiyor. \u0130htiya\u00e7 duyduklar\u0131 her an kar\u015f\u0131lar\u0131nda olabilmek her \u015fartta \u00f6nemli. Ancak mobil uygulamalar sayesinde bu anlamda firmalar\u0131n \u00fczerindeki y\u00fck biraz hafiflemi\u015f oluyor.<\/p>\n

3. M\u00fc\u015fteri hizmetleriyle markala\u015fmak<\/b><\/p>\n

\u0130yi bir sat\u0131\u015f sonras\u0131 hizmet a\u011f\u0131 kurgulamak m\u00fc\u015fteri sadakatini etkileyen en \u00f6nemli unsurlardan biri. Siz de ki\u015fisel ileti\u015fim uygulamalar\u0131n\u0131z\u0131, m\u00fc\u015fteri hizmetlerinize dahil edebilir, b\u00f6ylece m\u00fc\u015fterilerinizin size her platformdan ula\u015fabilmesini sa\u011flayabilirsiniz. Profesyonelce olu\u015fturulmu\u015f bir uygulamayla arad\u0131\u011f\u0131 sorulara cevap bulabilen, hatta uygulama sayesinde bir m\u00fc\u015fteri hizmetleri g\u00f6revlisiyle ileti\u015fime ge\u00e7ebilen her birey, marka bilinirli\u011fi ad\u0131na kazan\u0131lm\u0131\u015f bir de\u011fer olabilir.<\/p>\n

Ba\u015far\u0131l\u0131 mobil uygulama olu\u015fturmak, i\u015fini dijital d\u00fcnyaya ta\u015f\u0131mak isteyen her t\u00fcrl\u00fc i\u015fletme i\u00e7in giderek daha fazla \u00f6nem kazan\u0131yor. Sat\u0131\u015f, pazarlama ve tan\u0131t\u0131m faaliyetlerinin yan\u0131 s\u0131ra m\u00fc\u015fteri ili\u015fkileri konusunda da firman\u0131za de\u011fer kazand\u0131racak bir mobil uygulama sahibi olmak i\u00e7in yeterli teknik deste\u011fe sahip de\u011filseniz uzun ve zorlu bir s\u00fcre\u00e7 sizi bekliyor olabilir. Ancak MobiRoller sayesinde \u00e7ok k\u0131sa s\u00fcrede, teknik bilgiye ihtiya\u00e7 duyamadan i\u015finiz i\u00e7in en uygun mobil uygulamay\u0131 dakikalar i\u00e7erisinde geli\u015ftirebilir, birden fazla platforma uyumlu yap\u0131s\u0131 sayesinde geni\u015f bir potansiyel m\u00fc\u015fteri a\u011f\u0131na ula\u015fabilirsiniz. Bunun i\u00e7in tek yapman\u0131z gereken hemen mobil uygulaman\u0131z\u0131 olu\u015fturmaya ba\u015flamak<\/a>\u2026<\/p>\n","protected":false},"excerpt":{"rendered":"

Mobil uygulamalar her \u00e7aptan i\u015fletme i\u00e7in, etkili bir tan\u0131t\u0131m yapacak\u00a0ya da do\u011frudan sat\u0131\u015f sa\u011flayacak bir gelir kanal\u0131 olarak vazge\u00e7ilmez bir mecra haline geldi. \u0130\u00e7inde bulundu\u011fumuz \u00e7a\u011fda mobil d\u00fcnyada yerini almam\u0131\u015f olan i\u015fletmeler h\u0131zla rekabet avantajlar\u0131n\u0131 kaybediyor. Geli\u015fen mobil teknolojiler ve uygulamalar sayesinde t\u00fcketiciler de firmalar\u0131 yak\u0131ndan takip edebilmenin yan\u0131 s\u0131ra daha iyi ve daha h\u0131zl\u0131 […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[2],"tags":[367,75,54,340],"yoast_head":"\nMobil uygulama yoluyla m\u00fc\u015fteri ili\u015fkilerini geli\u015ftirmenin 3 yolu - Mobil Uygulama Yap, Yapt\u0131r ve Para Kazan | Mobiroller<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.mobiroller.com\/tr\/mobil-uygulama-yoluyla-musteri-iliskilerini-gelistirmenin-3-yolu\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mobil uygulama yoluyla m\u00fc\u015fteri ili\u015fkilerini geli\u015ftirmenin 3 yolu - Mobil Uygulama Yap, Yapt\u0131r ve Para Kazan | Mobiroller\" \/>\n<meta property=\"og:description\" content=\"Mobil uygulamalar her \u00e7aptan i\u015fletme i\u00e7in, etkili bir tan\u0131t\u0131m yapacak\u00a0ya da do\u011frudan sat\u0131\u015f sa\u011flayacak bir gelir kanal\u0131 olarak vazge\u00e7ilmez bir mecra haline geldi. \u0130\u00e7inde bulundu\u011fumuz \u00e7a\u011fda mobil d\u00fcnyada yerini almam\u0131\u015f olan i\u015fletmeler h\u0131zla rekabet avantajlar\u0131n\u0131 kaybediyor. Geli\u015fen mobil teknolojiler ve uygulamalar sayesinde t\u00fcketiciler de firmalar\u0131 yak\u0131ndan takip edebilmenin yan\u0131 s\u0131ra daha iyi ve daha h\u0131zl\u0131 […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.mobiroller.com\/tr\/mobil-uygulama-yoluyla-musteri-iliskilerini-gelistirmenin-3-yolu\/\" \/>\n<meta property=\"og:site_name\" content=\"Mobil Uygulama Yap, Yapt\u0131r ve Para Kazan | Mobiroller\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/mobiroller\/\" \/>\n<meta property=\"article:published_time\" content=\"2014-11-12T08:00:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/front-cdn.mobiroller.com\/wp-content\/uploads\/MR-081114-musteriiliskileri-mobiluygulama-300-e1415445721400.jpg\" \/>\n<meta name=\"author\" content=\"Mobiroller App Builder\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@mobiroller\" \/>\n<meta name=\"twitter:site\" content=\"@mobiroller\" \/>\n<meta name=\"twitter:label1\" content=\"Yazan:\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mobiroller App Builder\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tahmini okuma s\u00fcresi\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 dakika\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.mobiroller.com\/tr\/mobil-uygulama-yoluyla-musteri-iliskilerini-gelistirmenin-3-yolu\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.mobiroller.com\/tr\/mobil-uygulama-yoluyla-musteri-iliskilerini-gelistirmenin-3-yolu\/\"},\"author\":{\"name\":\"Mobiroller App Builder\",\"@id\":\"https:\/\/blog.mobiroller.com\/tr\/#\/schema\/person\/d22368c9621e0d1af6bb69ef242c889b\"},\"headline\":\"Mobil uygulama yoluyla m\u00fc\u015fteri ili\u015fkilerini geli\u015ftirmenin 3 yolu\",\"datePublished\":\"2014-11-12T08:00:16+00:00\",\"dateModified\":\"2014-11-12T08:00:16+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/blog.mobiroller.com\/tr\/mobil-uygulama-yoluyla-musteri-iliskilerini-gelistirmenin-3-yolu\/\"},\"wordCount\":614,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/blog.mobiroller.com\/tr\/#organization\"},\"keywords\":[\"ak\u0131ll\u0131 cihaz\",\"mobil\",\"mobil uygulama\",\"M\u00fc\u015fteri hizmetleri\"],\"inLanguage\":\"tr\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/blog.mobiroller.com\/tr\/mobil-uygulama-yoluyla-musteri-iliskilerini-gelistirmenin-3-yolu\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.mobiroller.com\/tr\/mobil-uygulama-yoluyla-musteri-iliskilerini-gelistirmenin-3-yolu\/\",\"url\":\"https:\/\/blog.mobiroller.com\/tr\/mobil-uygulama-yoluyla-musteri-iliskilerini-gelistirmenin-3-yolu\/\",\"name\":\"Mobil uygulama yoluyla m\u00fc\u015fteri ili\u015fkilerini geli\u015ftirmenin 3 yolu - 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