{"id":10756,"date":"2015-03-11T10:00:03","date_gmt":"2015-03-11T08:00:03","guid":{"rendered":"https:\/\/blog.mobiroller.com\/?p=10756"},"modified":"2015-03-11T10:00:03","modified_gmt":"2015-03-11T08:00:03","slug":"mobil-uygulamaya-kullanici-destegi-saglayabilmek","status":"publish","type":"post","link":"https:\/\/blog.mobiroller.com\/tr\/mobil-uygulamaya-kullanici-destegi-saglayabilmek\/","title":{"rendered":"Mobil uygulaman\u0131za ba\u015far\u0131l\u0131 bir kullan\u0131c\u0131 deste\u011fi sa\u011flayabilmek i\u00e7in 3 ipucu"},"content":{"rendered":"<p><img decoding=\"async\" class=\"alignleft size-full wp-image-10757\" src=\"https:\/\/front-cdn.mobiroller.com\/wp-content\/uploads\/MR-25022015-kullanici-destegi-300.jpg\" alt=\"Mobil uygulaman\u0131za ba\u015far\u0131l\u0131 bir kullan\u0131c\u0131 deste\u011fi sa\u011flayabilmek i\u00e7in 3 ipucu\" width=\"300\" height=\"200\" \/><strong>Mobil uygulama<\/strong> geli\u015ftirme s\u00fcrecinin ilk a\u015famas\u0131n\u0131 uygulamay\u0131 sorunsuz \u015fekilde tamamlamak olu\u015fturuyor. \u0130kinci a\u015fama ise mobil uygulamayla ilgili kullan\u0131c\u0131lar\u0131n istek, dilek, \u015fikayet k\u0131sacas\u0131 beklentilerini kar\u015f\u0131layabilmek. Bu noktada ba\u015far\u0131l\u0131 bir m\u00fc\u015fteri hizmetleri deneyimi sunarak kullan\u0131c\u0131lar\u0131n problemlerini \u00e7\u00f6zmek, uygulaman\u0131n daha fazla kullan\u0131c\u0131 taraf\u0131ndan tercih edilmesini sa\u011flayabiliyor. Ancak dijital d\u00fcnyay\u0131 etkisi alt\u0131na alan mobil uygulamalar bu anlamda zaman zaman ba\u015far\u0131l\u0131 bir kullan\u0131c\u0131 deneyimi sa\u011flamada s\u0131k\u0131nt\u0131lar ya\u015fayabiliyor.<\/p>\n<p>Ara\u015ft\u0131rmalara g\u00f6re mobil cihazlar\u0131na indirmi\u015f olduklar\u0131 mobil uygulamayla ilgili problem ya\u015fayan kullan\u0131c\u0131lar\u0131n \u00a0y\u00fczde 52\u2019si uygulamay\u0131 silme, y\u00fczde 33\u2019l\u00fck bir k\u0131sm\u0131 m\u00fc\u015fteri hizmetleriyle ileti\u015fime ge\u00e7me ve y\u00fczde 11\u2019lik bir kitle de mobil uygulamadan \u00e7\u0131karak online farkl\u0131 bir y\u00f6ntemle \u00e7\u00f6z\u00fcm bulma e\u011filiminde oluyor. \u0130statistiklerin de g\u00f6sterdi\u011fi \u00fczere, mobil uygulamalar i\u00e7in etkili bir kullan\u0131c\u0131 deste\u011fi sunuldu\u011fu noktada kullan\u0131c\u0131lar\u0131n uygulamadan vazge\u00e7meleri engellenebiliyor.<\/p>\n<p><!--more--><\/p>\n<p>Ayr\u0131ca mobil uygulamayla ilgili kar\u015f\u0131la\u015f\u0131labilecek problemler i\u00e7in anl\u0131k ve kolay ula\u015f\u0131labilir bir kullan\u0131c\u0131 deste\u011fi sunuldu\u011funda, kullan\u0131c\u0131lar\u0131n uygulama hakk\u0131nda olumlu g\u00f6r\u00fc\u015flerinin artmas\u0131, mutlu ve sad\u0131k bir kitlenin olu\u015fmas\u0131 sa\u011flanabiliyor ve rakiplerin aras\u0131ndan s\u0131yr\u0131lmak kolayla\u015fabiliyor.<\/p>\n<p>Biz de <strong>MobiRoller<\/strong> olarak sizler i\u00e7in <a href=\"https:\/\/blog.mobiroller.com\/\"><strong>mobil uygulamalara<\/strong><\/a> kullan\u0131c\u0131 deste\u011fi sa\u011flayabilmek i\u00e7in gerekli ipu\u00e7lar\u0131n\u0131 inceledik\u2026<\/p>\n<h3>1. S\u0131k\u00e7a sorulan sorularla yard\u0131m etmek<\/h3>\n<p>Ara\u015ft\u0131rmalara g\u00f6re mobil uygulama kullan\u0131c\u0131lar\u0131n\u0131n y\u00fczde 91\u2019lik \u00f6nemli bir b\u00f6l\u00fcm\u00fc mobil uygulama i\u00e7erisinde problemlerini \u00e7\u00f6zmeye yarayacak bir altyap\u0131 sunuldu\u011funda onu kullanma e\u011filiminde olaca\u011f\u0131n\u0131 belirtiyor. Dolay\u0131s\u0131yla, kullan\u0131c\u0131lar\u0131n kendi \u00e7\u00f6z\u00fcmlerini kendileri bulabilecekleri \u201cYard\u0131m\u201d ya da \u201cS\u0131k\u00e7a Sorulan Sorular\u201d b\u00f6l\u00fcmlerini kaliteli ve etkili bir bi\u00e7imde haz\u0131rlamak kullan\u0131c\u0131lara destek olmak i\u00e7in gerekli olan bir unsur olabilir.<\/p>\n<h3>2. Ger\u00e7ek ki\u015filerle \u00e7\u00f6z\u00fcm \u00f6nerileri sunmak<\/h3>\n<p>\u0130statistiklere g\u00f6re kullan\u0131c\u0131lar\u0131n y\u00fczde 67\u2019si problemlerini \u00e7\u00f6zerken ger\u00e7ek bir ki\u015fiyle konu\u015fmad\u0131klar\u0131 zaman hayal k\u0131r\u0131kl\u0131\u011f\u0131na u\u011frad\u0131\u011f\u0131n\u0131 belirtiyor. Kullan\u0131c\u0131 deste\u011fi i\u00e7in uygulaman\u0131zda kullan\u0131c\u0131lar\u0131n size do\u011frudan ula\u015fabilecekleri ileti\u015fim bilgilerine yer vermeniz faydal\u0131 olabilir. Ayr\u0131ca, kullan\u0131c\u0131larla yap\u0131lan g\u00f6r\u00fc\u015fmelerde g\u00fcnl\u00fck konu\u015fma diline yak\u0131n bir dil kullanmak da kullan\u0131c\u0131lar\u0131n bir makineyle konu\u015fmad\u0131klar\u0131n\u0131 hissettirebilir.<\/p>\n<h3>3. Kullan\u0131c\u0131 deste\u011finde s\u00fcreklilik sa\u011flamak<\/h3>\n<p>Her 10 kullan\u0131c\u0131dan 9\u2019u istikrarl\u0131 bir mobil uygulama deneyimi ya\u015famak istiyor. Bundan dolay\u0131, mobil uygulama i\u00e7erisinde yer alan yard\u0131m b\u00f6l\u00fcm\u00fcn\u00fc m\u00fc\u015fteri istekleri do\u011frultusunda g\u00fcncellemek, kullan\u0131c\u0131lar\u0131n ba\u015far\u0131l\u0131 bir deneyim ya\u015famalar\u0131n\u0131 ve uygulamay\u0131 uzun s\u00fcreli kullanmalar\u0131n\u0131 sa\u011flayabilir.<\/p>\n<p>Mobil uygulamayla ilgili kar\u015f\u0131la\u015f\u0131lan problemlere \u00e7\u00f6z\u00fcm \u00fcretirken kullan\u0131c\u0131lar\u0131n hem ki\u015fisel hem de mobil cihaz bilgileri toplanarak ileriye d\u00f6n\u00fck veri de elde edilebilir. B\u00f6ylece hem kullan\u0131c\u0131 memnuniyeti art\u0131r\u0131labilir hem de tekrarlanan sorular ortadan kald\u0131r\u0131labilir.<\/p>\n<p>Bahsetti\u011fimiz ipu\u00e7lar\u0131ndan faydalanarak siz de kullan\u0131c\u0131 dostu uygulamalar geli\u015ftirebilir ve mobil uygulaman\u0131z\u0131n daha \u00e7ok kullan\u0131c\u0131 taraf\u0131ndan indirilmesini sa\u011flayabilirsiniz. MobiRoller ile uygulaman\u0131z\u0131 hi\u00e7bir teknik deste\u011fe ihtiya\u00e7 duymadan kendiniz olu\u015fturabilirsiniz. \u00a0<strong><a href=\"https:\/\/my.mobiroller.com\/Register\">Android veya iOS Mobil Uygulama<\/a><\/strong> yaparak hemen\u00a0mobil d\u00fcnyada \u00fcst s\u0131ralarda yerinizi al\u0131n\u2026<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Mobil uygulama geli\u015ftirme s\u00fcrecinin ilk a\u015famas\u0131n\u0131 uygulamay\u0131 sorunsuz \u015fekilde tamamlamak olu\u015fturuyor. \u0130kinci a\u015fama ise mobil uygulamayla ilgili kullan\u0131c\u0131lar\u0131n istek, dilek, \u015fikayet k\u0131sacas\u0131 beklentilerini kar\u015f\u0131layabilmek. Bu noktada ba\u015far\u0131l\u0131 bir m\u00fc\u015fteri hizmetleri deneyimi sunarak kullan\u0131c\u0131lar\u0131n problemlerini \u00e7\u00f6zmek, uygulaman\u0131n daha fazla kullan\u0131c\u0131 taraf\u0131ndan tercih edilmesini sa\u011flayabiliyor. Ancak dijital d\u00fcnyay\u0131 etkisi alt\u0131na alan mobil uygulamalar bu anlamda zaman zaman [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[2],"tags":[544,543,596,54,597],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.2.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Mobil uygulaman\u0131za ba\u015far\u0131l\u0131 bir kullan\u0131c\u0131 deste\u011fi sa\u011flayabilmek i\u00e7in 3 ipucu - Mobil Uygulama Yap, Yapt\u0131r ve Para Kazan | Mobiroller<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.mobiroller.com\/tr\/mobil-uygulamaya-kullanici-destegi-saglayabilmek\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mobil uygulaman\u0131za ba\u015far\u0131l\u0131 bir kullan\u0131c\u0131 deste\u011fi sa\u011flayabilmek i\u00e7in 3 ipucu - Mobil Uygulama Yap, Yapt\u0131r ve Para Kazan | Mobiroller\" \/>\n<meta property=\"og:description\" content=\"Mobil uygulama geli\u015ftirme s\u00fcrecinin ilk a\u015famas\u0131n\u0131 uygulamay\u0131 sorunsuz \u015fekilde tamamlamak olu\u015fturuyor. \u0130kinci a\u015fama ise mobil uygulamayla ilgili kullan\u0131c\u0131lar\u0131n istek, dilek, \u015fikayet k\u0131sacas\u0131 beklentilerini kar\u015f\u0131layabilmek. Bu noktada ba\u015far\u0131l\u0131 bir m\u00fc\u015fteri hizmetleri deneyimi sunarak kullan\u0131c\u0131lar\u0131n problemlerini \u00e7\u00f6zmek, uygulaman\u0131n daha fazla kullan\u0131c\u0131 taraf\u0131ndan tercih edilmesini sa\u011flayabiliyor. 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